1. Return Eligibility

We accept returns on eligible items within 14 days of delivery. To qualify for a return, all of the following conditions must be met:

• The item must be unused, unworn, and in its original condition
• The item must be returned with all original packaging, tags, and accessories
• The return request must be submitted within 14 days after the item is delivered
• Proof of purchase (order number or receipt) must be provided

Items that show signs of wear, damage, alteration, or improper handling are not eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Items marked as final sale or clearance
• Items damaged due to misuse, negligence, or normal wear and tear
• Returns requested after the 14-day return window
• Items returned without prior authorization

3. How to Initiate a Return

To request a return, please contact our customer support team before sending any items back. Unauthorized returns may not be accepted.

Please include the following information in your return request:

• Your order number
• The item(s) you wish to return
• The reason for the return
• Clear photos of the item if it is defective or damaged

Once your return request is approved, we will provide further instructions.

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.

We recommend using a trackable shipping method for all returns. We are not responsible for returns lost in transit.

5. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.

Please note that original shipping fees (if applicable) are non-refundable.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

7. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide clear photos of the issue so we can assess the situation and offer an appropriate solution, such as a replacement or refund.

8. Order Cancellation

Orders may be canceled before shipment. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

9. Chargebacks & Disputes

We encourage customers to contact us first to resolve any issues before initiating a chargeback or payment dispute.

Opening a dispute without contacting us may delay resolution and refund processing.

10. Contact Information

If you have any questions regarding our Return & Refund Policy, please contact us:

• Company Name: Chongqing Jinglunyun Technology Co., Ltd.
• Email: jingluntech@outlook.com
• Phone: +86 13248406993
• Address: Unit 63-3, 1st Floor, No. 64-3, Hejie Street, Changshengqiao Town, Nan'an District, Chongqing, China