1. Shipping Coverage

We currently offer international shipping, with a primary focus on customers located in the United States and selected international destinations.

Shipping availability may vary depending on your location, local regulations, and logistics carrier limitations.

2. Free Shipping

We are pleased to offer Free Standard Shipping on all orders over USD 129.

Orders below USD 129 may be subject to standard shipping fees, which will be calculated and displayed at checkout before payment is completed.

Free shipping promotions apply only to standard shipping methods and may not be combined with other special shipping offers unless otherwise stated.

3. Order Processing Time

Orders are typically processed within 2–4 business days after payment confirmation. Processing time includes order verification, quality inspection, packaging, and preparation for shipment.

Orders are not processed or shipped on weekends or public holidays.

During peak seasons, promotions, or holidays, processing times may be slightly extended.

4. Shipping Time

Once an order has been shipped, estimated delivery times are as follows:

• United States: approximately 8–12 business days
• Other international destinations: delivery times may vary by location

Delivery times are estimates and may be affected by factors beyond our control, including customs clearance, weather conditions, carrier delays, or local regulations.

5. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take 24–72 hours to become active after the package has been handed over to the carrier.

6. Customs, Duties, and Taxes

International shipments may be subject to customs inspections, duties, taxes, or import fees imposed by your local authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

7. Incorrect or Incomplete Address

Please ensure that all shipping information is accurate and complete at checkout.

We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

8. Lost or Delayed Packages

If your tracking information shows that your package is delayed or has not arrived within the estimated delivery timeframe, please contact us so we can assist you.

We will work with the shipping carrier to investigate and provide an appropriate resolution where applicable.

9. Order Changes & Cancellations

Orders may be modified or canceled before shipment. Once an order has been shipped, changes or cancellations are no longer possible and must follow our Return & Refund Policy.

10. Contact Information

If you have any questions about shipping, please contact us before placing your order:

• Company Name: Chongqing Jinglunyun Technology Co., Ltd.
• Email: jingluntech@outlook.com
• Phone: +86 13248406993
• Address: Unit 63-3, 1st Floor, No. 64-3, Hejie Street, Changshengqiao Town, Nan'an District, Chongqing, China